Ejieme

Customer-led Growth Executive

I'm an award-winning Customer Experience and Success Executive with two decades of experience building high-impact customer programs. I've led CX strategies for Fortune 500 companies, The New York Times, and early to mid-stage startups. Specializing in customer-led growth, I help organizations drive business value by delivering customer outcomes. And as the Founder of Success in Black, I champion DEI in Customer Success, fostering a thriving community for Black professionals. To round out my time, I'm also a respected advisor, speaker, board member, and angel investor, backing pre-seed and seed-stage startups across DTC, consumer tech, social/creator economy, and B2B SaaS.

Introducing: Revenue Realized

The Origins of Revenue: A Return to the Heart of Business Success?Revenue. It's a word we hear every day in the world of business, sales, and strategy. We chase it, measure it, forecast it, and celebrate it. But have you ever stopped to think about where the word comes from and what it actually means? On one uneventful evening in November last year, I did. The etymology of "revenue" reveals something profound about its essence. The term finds its roots in the Latin word "revenire", meaning...

about 22 hours ago • 3 min read

You’re Not the Main Character. Your Customer Is

You’re Not the Main Character. Your Customer Is I remember walking into the headquarters of The New York Times for my first in-person interview. I felt the weight of its reputation. The Times is a cultural institution. And The Gray Lady had a big ego. How was I supposed to succeed as Managing Director of Customer Experience, tasked with driving a “subscriber-first” culture, when the company itself was still putting the institution above individual customers? The Moment of Realization The good...

about 1 year ago • 3 min read